Frequently Asked Questions, Answered
*IMPORTANT* Hurricane Ian Questions
While our reservations team is extremely short-staffed at the moment, we have begun outreach calls to guests with upcoming reservations starting from check-ins scheduled for this week and taking it day by day through December 1, 2022. If you have not received a call yet, rest assured that one of our amazing and resilient reservationists will be in touch with you soon. Sanibel Captiva Beach Resorts is ready and committed to rebuilding all of our four beach properties into a renewed, reimagined, reenergized form of themselves. We are grateful for your patience.
We are grateful for the outpouring of love, well wishes and reservation questions and concerns we’re receiving via phone, email, web chat and social media messages and appreciate your patience as we prioritize outreach on a daily basis.
Rest assured that Sanibel Captiva Beach Resorts is ready and committed to rebuilding all of our four beach properties into a renewed, reimagined, reenergized form of themselves — or to coin my favorite term, evolve into a new, higher, better form.
As of now we don’t know the path to get there but we’re working with local and state officials to assist the rebuilding process. We have vessels ready to transport staff back on the islands as soon as it is safe to do so. The Sanibel Captiva Island Vacations team is ready to mobilize, to inspect and report the conditions of all the 100-plus homes in our program to their owners.
On behalf of all of our team members, our hearts go out to you and your family in the aftermath of Hurricane Ian. While our group sales team is extremely short-staffed at the moment, we have begun outreach calls and emails to bridal parties with upcoming weddings starting from events scheduled for this week and taking it day by day through December 31, 2022.
If you have not received a call yet, rest assured that one of our amazing and resilient team members will be in touch with you soon. Sanibel Captiva Beach Resorts is ready and committed to rebuilding all of our four beach properties into a renewed, reimagined, reenergized form of themselves.
Brides with events scheduled after December 31, 2022. We will be in touch with you and we are grateful and humbled by your patience and understanding as we coordinate with brides with weddings dates that were scheduled to take place in the upcoming days and weeks.
Our most popular question and concern is regarding refunds. We are issuing refunds, though we do not yet have clarity on when that will be at this time. We apologize for the stress this situation places on you and again, we wish there was more we could do in a timelier manner. We have incredible local, county, state and federal officials that are working around the clock in full force to assist our community with regaining the resources we need.
*NEW* SCBR Mobile App
Go to the app, tap the “Coupons” tab at the bottom of the app and enter in your reservation confirmation #.
Coupons are for guests staying two nights or more, extend your stay to unlock over $250-value in savings!
No, book direct with the resort by calling or booking online through our website and stay two-nights or more to unlock exclusive coupons.
Guests may check in after 4 pm and guests are expected to check out before 11 am. Guests arriving before 4 pm are welcome to use our pool or relax on the beach until your room is prepared for your welcomed arrival. Thank you.
Up to one year in advance
You must be at least 21 years old.
We require the first night’s stay as a deposit. In general, any cancellation incurs a $35 processing fee. 30 days prior to your arrival date, 50% of balance is due to guarantee your reservation and is non-refundable. The remaining balance is due on arrival. If your arrival date is less than 30 days in advance, payment will be required in full and is non-refundable. We reserve the right to not honor any reservation in the event there are more persons than Castaways Cottages determines your cottage can accommodate. Reservations are accepted on the basis of your contracted arrival and departure dates, and bills are prepared accordingly. There are no refunds for early check-outs. Cancellations made less than 30 days prior to your arrival date will result in a forfeiture of your deposit. We accept Visa, MasterCard, American Express, Discover, Travelers Checks and U.S. dollars. Thank you.
Yes, a one-time change.
No resort fee when you book direct through our website or by phone at 800.375.0152
Please visit Sanibelcaptivabeachresorts.com/covid-19-information.
No, we do not charge resort guests that have a reservation for parking.
Read all the incredible savings you receive when you book direct, like a $250-value Island Rewards Coupon Book when you stay two-nights or more! https://castaways-cottages.com/special-savings/
No, not at this time.
Yes, please visit to see our latest offers. https://castaways-cottages.com/special-savings/
Yes, we are pet-friendly.
We are 30 miles from the airport, which is approximately 1-hour. Google Maps directions are here: https://goo.gl/maps/i4WqtAbenJS4nzLx7
No, however, you can rent a car through Thrifty by visiting this link: https://www.thrifty.com/index.aspx?corpnum=004H009116
No, we do not offer rental car discounts
Check-in is at 4pm. Check-out is at 11 am.
7 am – 7 pm Daily
All rooms are non-smoking, but smoking on porches is allowed. Because smoke is difficult to diffuse and clings to material, we ask that if guests smoke on porches, please close the entry door to your cottage to maintain the room’s environmental quality to benefit future guests.
Guest staying in the cottages for a week or more can request a mid-week clean. Towels are replaced daily.
No, but guests can use the fitness center at Tween Waters which is 2 miles away.
Our heated pool is open Dusk until Dawn
Pool towels are available from the front desk
Day passes are available based on occupancy at Castaways Cottages. We recommend calling 800.375.0152 around 8 AM the day–of for availability. Day passes are $40 per car, with a maximum carload of 5 people. Passes are valid for one day, from morning until dusk.
Open Daily 7 am – 5 pm
Yes, make a reservation by calling 239-472-1112 and visit our website for more information: https://castaways-cottages.com/marina/
Docking fees are $25 a day for guests $30 for non-guests