Frequently Asked Questions, Answered

Reservations

Guests may check in after 4 pm and guests are expected to check out before 11 am. Guests arriving before 4 pm are welcome to use our pool or relax on the beach until your room is prepared for your welcomed arrival. Thank you. 

Up to one year in advance  

You must be at least 21 years old to make a reservation.

We require the first night’s stay as a deposit. In general, any cancellation incurs a $25 processing fee. 30 days prior to your arrival date, 50% of balance is due to guarantee your reservation and is non-refundable. The remaining balance is due on arrival. If your arrival date is less than 30 days in advance, payment will be required in full and is non-refundable. We reserve the right to not honor any reservation in the event there are more persons than Castaways Cottages determines your cottage can accommodate. Reservations are accepted on the basis of your contracted arrival and departure dates, and bills are prepared accordingly. There are no refunds for early check-outs. Cancellations made less than 30 days prior to your arrival date will result in a forfeiture of your deposit. We accept Visa, MasterCard, American Express, Discover, Travelers Checks and U.S. dollars. Thank you. 

No resort fee when you book direct through our website or by phone at 800.375.0152

No, we do not charge resort guests that have a reservation for parking. 

Read all the incredible savings you receive when you book direct, like a $250-value Island Rewards Coupon Book when you stay two-nights or more! http://castaways-cottages.com/special-savings/ 

No, not at this time. 

Yes, we are pet-friendly. 

Arrival

We are 30 miles from the airport, which is approximately 1-hour. Google Maps directions are here: https://goo.gl/maps/i4WqtAbenJS4nzLx7 

No, however, you can rent a car through Thrifty by visiting this link: https://www.thrifty.com/index.aspx?corpnum=004H009116 

No, we do not offer rental car discounts 

Check-in is at 4pm. Check-out is at 11 am. 

On-Property

All rooms are non-smoking, but smoking on porches is allowed. Because smoke is difficult to diffuse and clings to material, we ask that if guests smoke on porches, please close the entry door to your cottage to maintain the room’s environmental quality to benefit future guests. 

Guest staying in the cottages for a week or more can request a mid-week clean. Towels are replaced daily. 

No, but guests can use the fitness center at Tween Waters which is 2 miles away. 

Our heated pool is open Dusk until Dawn 

Pool towels are available from the front desk 

Marina

Open Daily 7 am – 5 pm 

Yes, make a reservation by calling 239-472-1112 and visit our website for more information: http://castaways-cottages.com/marina/ 

Docking fees are $25 a day for guests $30 for non-guests